Your Privacy Questions Answered
We collect your full name, email address, phone number, date of birth, and country of residence for account verification. During your first deposit via DANA, OVO, GoPay or QRIS, we also record the payment method details and transaction ID for compliance and fraud prevention.
All payment data is encrypted using industry-standard SSL protocol. Your deposit details are tokenised, meaning the actual payment credentials are never stored on our servers. Payment processors handle their own encryption; we access only the transaction confirmation.
Yes. Contact our support team via live chat or email with your request. We provide your stored personal details, deposit and withdrawal history, and game activity records in a standard format within five business days.
Your account is deactivated immediately, but we retain essential transaction records for seven years where local law permits. Non-essential personal data like phone number and address is deleted within 90 days. You can request faster deletion by emailing support.
We use session cookies to keep you logged in and preference cookies to remember your game history and language. You can disable non-essential cookies in your browser settings. Essential session cookies cannot be turned off without losing access to your account.
We keep withdrawal records and the bank account or payment app details you provided for seven years for compliance with local financial reporting rules. If you update your payment method, the old details are archived and not deleted for at least two years.
Contact our support team immediately via live chat or email. Provide as much detail as possible about the suspected breach. We will investigate and notify you of findings within five business days, and escalate to our data-protection officer if needed.
